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Shipping policy
Overview
At Bencerra, operated by AD Ecom BV, we're committed to getting your order to you quickly and keeping you informed along the way. Please read through the shipping details below before placing your order.
Order Processing Time
Orders are processed within 1–3 business days of your purchase being confirmed. Orders placed on weekdays are usually processed the same day or the next business day. Orders placed on Friday evening or over the weekend will be processed the following Monday.
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details.
Order Cut-Off Time
Orders placed before 6:00 PM (AEST) on weekdays (Monday to Friday) are eligible for same-day processing. Orders placed after this time, or on weekends and public holidays, will be processed on the next available business day.
Pre-Order Items
Items marked "Pre-Order" need an extra 8–10 business days of processing before they ship. Once dispatched, standard delivery timelines apply.
If your order includes both in-stock and pre-order items, everything will ship together once the pre-order item becomes available.
Delivery Timeframes
Once your order has shipped, estimated delivery times are:
Standard delivery: 10–15 business days
These are estimates only and may be affected by carrier delays, customs processing, weather, or other circumstances outside our control. Thanks for your patience.
Shipping Rates
We offer free standard shipping on every order, with no minimum spend required. Any applicable shipping cost will always be clearly shown at checkout before you complete payment. We reserve the right to change our shipping rates at any time.
Order Tracking
You can follow your order via our Track & Trace page. Tracking details are usually available 2–3 business days after your order is placed. If you haven't received tracking information within 5 business days, please get in touch with us.
How to Place an Order
Placing an order is simple:
- Visit the product page and add the item you'd like to your cart.
- Review your cart and select "Proceed to Checkout."
- Enter your shipping address and select "Continue to Shipping."
- Confirm your address and select "Continue to Payment."
- Choose a payment method and select "Complete Order."
- You'll receive an order confirmation email once your payment is processed.
Accepted Payment Methods
We accept: Shop Pay, Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay, PayPal
Address Changes
If you need to change your shipping address, contact us within 1 hour of placing your order. Once an order has been fulfilled and shipped, we're unable to make any changes to the delivery address.
If a package can't be delivered due to an incorrect address and is disposed of by the carrier after the standard holding period, we're unable to offer a full refund. We can arrange a reshipment for a fee equal to 15% of your original order total.
Customs Duties and Import Taxes
Bencerra / AD Ecom BV is not responsible for any customs duties, import taxes, or additional charges applied by Australian or international customs authorities upon delivery. These fees are not included in your order total and are the recipient's responsibility.
We'd recommend checking your country's import regulations before ordering. If you decline to pay any customs charges or fail to collect your package, we're not liable for any resulting loss. Unclaimed or refused packages will not be eligible for a refund of the original order amount.
Contact Us
If you have any questions about your shipment, please reach out to our support team:
Email: contact@bencerra.com
Tel: +61283173156
Company: AD Ecom BV
