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Privacy policy
Introduction
Bencerra is operated by AD Ecom BV, a private limited company registered in the Netherlands ("we," "us," or "our"). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you browse our website, create an account, or make a purchase. It also outlines your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Please take a moment to read this Privacy Policy. By using our services, you confirm that you have read and understood it. Should there be any inconsistency between our Terms of Service and this Privacy Policy, this Privacy Policy will take precedence in matters relating to your personal information.
Personal Information We Collect
Depending on how you use our website, we may collect the following types of personal information:
Contact details: name, billing and delivery address, phone number, and email address.
Payment information: card details, transaction records, and order confirmations. We never store full card numbers.
Account details: username, password, security preferences, and saved settings.
Order history: products viewed, added to your cart, purchased, returned, or exchanged.
Correspondence: the content of any enquiries or messages you send us.
Technical data: IP address, browser and device information, and general browsing behaviour on our site.
Sources of Personal Information
We gather personal information in the following ways:
Directly from you: when you register an account, place an order, or reach out to our team.
Automatically: via cookies, pixels, and similar tools while you browse our site.
Through our service providers: including Shopify, our payment processors, and delivery partners.
From external sources: such as advertising or social media platforms.
How We Use Your Personal Information
Your personal information may be used to:
Process orders: handle payments, arrange delivery, manage returns and exchanges, and support your account.
Deliver marketing: send offers and tailored ads where the law allows, with the option to opt out at any time.
Prevent fraud and secure our systems: verify identities and detect suspicious activity.
Provide customer support: respond to your questions and maintain our relationship with you.
Meet legal obligations: comply with Australian law, respond to official requests, and enforce our policies.
How We Disclose Personal Information
We may share your information with:
Service providers such as Shopify, payment processors, and couriers who help us run our store.
Marketing partners, in line with your consent and opt-out preferences.
Related companies within our corporate group.
A buyer or successor in the event of a business sale, merger, or restructure.
Authorities or third parties where required by law, to enforce our Terms of Service, or to protect our users' rights.
Relationship with Shopify
Bencerra's website is hosted on Shopify Inc.'s platform. Shopify processes certain personal information as part of operating and improving its services, and this data may be transferred to Shopify and its partners in other countries. Details on Shopify's data practices are available at: https://www.shopify.com/legal/privacy.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience, understand site traffic, and show relevant advertising. You can manage cookie preferences through your browser settings, though turning cookies off may limit certain site features.
Children's Privacy
Bencerra's website is not intended for children under 13, and we do not knowingly collect personal information from anyone under that age. If you believe a child's information has been collected without appropriate consent, please contact us so we can remove it promptly.
Security and Data Retention
We use reasonable technical and organisational safeguards to protect your personal information against unauthorised access, misuse, or loss. That said, no online transmission method is entirely risk-free. We keep your personal information only as long as necessary for the purposes outlined in this policy, or as required under Australian law.
Your Rights and Choices
Under the Privacy Act 1988 and the Australian Privacy Principles, you have the right to:
Access: request a copy of the personal information we hold about you.
Correction: ask us to fix inaccurate or outdated information.
Deletion: request that we delete your personal information, subject to certain legal exceptions.
Object: object to your information being used for direct marketing purposes.
Withdraw consent: where we rely on your consent, you may withdraw it at any time without affecting anything processed beforehand.
Manage email preferences: unsubscribe from marketing emails at any time via the link included in those emails. Order-related messages will still be sent.
To exercise any of these rights, contact us using the details below. We'll respond within the timeframe required by law and may ask you to verify your identity first. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
International Data Transfers
Your personal information may be processed or stored outside Australia. When this happens, we take reasonable steps to ensure it remains protected in line with this Privacy Policy and the Australian Privacy Principles, including through appropriate contractual safeguards where required.
Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our practices or the law. Any updates will be posted here along with a new "Last Updated" date. We recommend checking back from time to time.
Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please reach out to us:
Email: contact@bencerra.com
Tel: +61283173156
Company: AD Ecom BV
For the purposes of the Privacy Act 1988, AD Ecom BV is the entity responsible for handling your personal information.
